RETURNS & REFUNDS

WHAT DO I DO IF I HAVE ORDERED THE WRONG ITEM?

You are able to cancel the order at any point up until the order has been dispatched by logging in to your account and clicking the cancel button for your order. If you have already received the item, please read our returns policy to find out how to return the item to us and obtain a refund. You are able to cancel the order at any point up until the order has been dispatched by logging in to your account and clicking the cancel button for your order. If you have already received the item, please read our returns policy to find out how to return the item to us and obtain a refund.  If unsure, just email us via the contact form.

WHAT DO I DO IF I HAVE RECEIVED INCORRECT OR FAULTY GOODS?

If you have received incorrect or faulty goods, please read our returns policy to find out how to return the goods to us and obtain a refund. Please note that we can only refund postage costs if you have received the wrong item or if there is a quality issue with your goods. Please ensure you obtain a receipt from the Post Office as proof of sending the goods as we are not responsible for non-delivery of returned goods.

HOW DO I RETURN AN ITEM?

As we are now closing down, all sales are final and unfortunately we do not offer any refunds for change of mind purchases.   

WHEN WILL I RECEIVE MY REFUND?

We process all returns within 48 hours of the goods being received in our warehouse.  Once the goods are received you will receive a refund email and you should expect to receive the refund within 5 working days of receiving this.

WHY IS MY DISCOUNT CODE NOT WORKING?

Each discount code is valid for a short period of time and usually for a specific product, size and quantity. If your discount code is not working it may be that the promotion has not yet started, the code has expired or you are using the code for the wrong product.  Please check coupon terms carefully and contact us if still having difficulties via the contact form.

I FORGOT TO USE MY DISCOUNT CODE - CAN I STILL RECEIVE A DISCOUNT?

Unfortunately once you have processed your order you cannot use your discount code for that purchase.

WHERE CAN I FIND YOUR CURRENT OFFERS?

All our promotions and discount codes can be found throughout the Nutrients Direct website, newsletters and Facebook page and are available for a limited time only.