Do You Have A Question For Nutrients Direct? Find the Answer Here!
Nutrients Direct gets hundreds of questions on a daily basis. In order to make it easier on our customers, we have posted some of our frequently asked questions on our website. Do you have a specific question for Nutrients Direct? Check our database below!
Our company is dedicated to delivering protein supplements of the highest quality to our customers and this results in some great choices. Not only will you get value for your money, you will also get the body you have always dreamed of.
Customers who shop at Nutrients Direct can also count on the expert advice of our professional team. The Nutrients Direct team has years of experience in the supplement industry and can recommend a course of action for you.We also need to mention that customers can obtain a free sample and same day delivery on orders at Nutrients Direct. This is a service you cannot just get anywhere, so take advantage of it today and shop at Nutrients Direct!
Protein supplements are incredibly popular nowadays, given the fact that these supplements have evolved and are currently very effective for muscle gain and even weight loss. With so many choices, it can be difficult to find the perfect protein supplement for you.
Fortunately you can count on the expertise of the Nutrients Direct team, who have opted to recommend the Whey Protein Isolate. Whey Protein Isolate powder is an excellent blend of essential amino acids and branched chain amino acids, which are famous for their contributions to muscle gain.
However, Whey Protein Isolate can still be used for weight loss as well, because this supplement contains little to no fat or carbohydrates. Whey Protein Isolate also comes in a variety of flavours, which means you can easily find something you enjoy. Customers can currently obtain Whey Protein Isolate in the following flavours: natural, banana, chocolate, chocolate-honeycomb, strawberry and vanilla.
If you would like to see the detailed nutritional information for each flavour, please go to the nutritional info tab for Whey Protein Isolate. Are you interested in obtaining or reading more about Whey Protein Isolate? Go to the proteins section on our main menu and select Whey Protein Isolate Powder from the Whey Proteins subcategory.
Customers who have specific questions about their order, account or returns should scroll down and have a look at our additional FAQS. Simply click on the plus symbol to expand on your particular question.
Cannot find an answer in our frequently asked questions section? No problem, simply contact the Nutrients Direct team by calling 1300 422 373. Customers can also email us by sending their question to email@example.com. We aim to respond to all questions and queries as soon as possible.
Want to stay on top of the latest supplement developments as well? Then do not forget to like us on Facebook. We post updates regularly, so stay tuned for some supplement boosting information!
YOUR ORDER & ACCOUNT DETAILS
To place a purchase with us, please follow these steps:
1. Click on the item that you wish to purchase.
2. Using the drop-down menu, click on the size and flavour of the product you wish to purchase.
3. Type in the quantity of the item that you require.
4. Click the 'Add To Cart' button.
5. You can then continue shopping or check out with your choice of payment through Credit Card or Paypal.
To amend your order, please follow these steps:
1. Click on the 'view cart' icon at the top of the page
2. You will see the product, price and quantity of the item(s) you are purchasing
3. You can increase or decrease the quantity by using the +/- button or remove the product by clicking 'x'
To see when you can expect your order to be delivered, please complete the following steps:
1. Log in to your account by clicking on Login or click on the Account link, enter your login details and view your order history. Find the particular order under 'My Orders' and you will be able to see the 'Track' button.
2. Alternatively check your shipping confirmation email to confirm that the order was dispatched and the tracking details are also provided.
3. If your order has been dispatched, please check our Delivery Info page to see when you can expect to receive your order.
Unfortunately we're not set up for customer collections from the warehouse. All of our systems are designed around postal deliveries. This allows us certain cost savings and efficiencies that we can then pass on to our customers. It's a $12 flat rate for any amount to anywhere in the country. So try to plan ahead for your supplement needs for at least a couple of months so you only need to pay the delivery fee once for the larger order and we'll deliver to anywhere you want and still probably come in way cheaper than if you buy elsewhere.
Once your order has been sent, you will receive an email with tracking details for your delivery. Please allow for the estimated delivery times from the table below
ESTIMATED DELIVERY TIMES
|VIC||1 - 2 working days|
|NSW||1 - 3 working days|
|QLD||1 - 3 working days|
|ACT||1 - 3 working days|
|SA||1 - 3 working days|
|TAS||1 - 4 working days|
|WA||2 - 7 working days|
|NT||2 - 7 working days|
All our deliveries take place Monday to Friday. The above estimated delivery times are generally accurate, however we do not accept liability for any delays in delivery that can occur, particularly in rural/regional areas which can take up to an additional 5 working days for delivery. If your order still hasn't arrived we ask you to please track the status of your delivery using your tracking number or contact the courier company on the number provided with your tracking number. If you are still unable to determine the whereabouts of your order, please contact us with your name, order number and tracking number for assistance via our contact form.
Orders delivered to an incorrect or incomplete delivery address do not fall within our standard shipping and handling fee and a second delivery fee will be charged. Please check that you have used the correct address before submitting your order.
Unfortunately, once you have placed your order you are unable to change it. You would need to cancel the order provided it has not yet been dispatched and place a new order.
At Nutrients Direct we accept payment by Visa, Mastercard or Paypal.
RETURNS & REFUNDS
You are able to cancel the order at any point up until the order has been dispatched by logging in to your account and clicking the cancel button for your order. If you have already received the item, please read our returns policy to find out how to return the item to us and obtain a refund. You are able to cancel the order at any point up until the order has been dispatched by logging in to your account and clicking the cancel button for your order. If you have already received the item, please read our returns policy to find out how to return the item to us and obtain a refund. If unsure, just email us via the contact form or call 1300 422 373.
If you have received incorrect or faulty goods, please read our returns policy to find out how to return the goods to us and obtain a refund. Please note that we can only refund postage costs if you have received the wrong item or if there is a quality issue with your goods. Please ensure you obtain a receipt from the Post Office as proof of sending the goods as we are not responsible for non-delivery of returned goods.
In order to return an item, simply email us quoting your order number. The product to be returned within 14 days of receipt of purchase. All product returns are at the sender's expense and must be unused, sealed in original packaging and in a re-saleable condition. Please ensure you obtain a receipt from the Post Office as proof of sending the goods as we are not responsible for non-delivery of returned goods.
We process all returns within 48 hours of the goods being received in our warehouse. Once the goods are received you will receive a refund email and you should expect to receive the refund within 5 working days of receiving this.
Each discount code is valid for a short period of time and usually for a specific product, size and quantity. If your discount code is not working it may be that the promotion has not yet started, the code has expired or you are using the code for the wrong product. Please check coupon terms carefully and contact us if still having difficulties via the contact form.
Unfortunately once you have processed your order you cannot use your discount code for that purchase.
All our promotions and discount codes can be found throughout the Nutrients Direct website, newsletters and Facebook page and are available for a limited time only.
Muscle Money Reward Points are automatically added to your account for every purchase you make with us or every person you refer to us. These reward points can be redeemed at any point in time to allow you to save even more when shopping with Nutrients Direct. There are two different ways to earn Muscle Money Reward Points: Muscle Money Loyalty Points. These are points that are earned every time you spend with Nutrients Direct. Muscle Money Referral Points. These are points earned from referring your friends and colleagues to Nutrients Direct.
To check the number of Muscle Money Reward points you have earned, simply: Log in to your account by clicking on the login link at the top of the site or by clicking on 'my account' at the very bottom of the site. There you can see your current balance of Muscle Money Reward points and how you have accrued them.
In order to redeem your Muscle Money Reward points, simply follow these steps: 1.Log in to your account, selecting the items you wish to purchase. 2. At checkout, you will be given the current balance of your Muscle Money Reward Points 3. Type in the number of points which you wish to use and click on 'Redeem Muscle Money' 4. Your points will then be converted into currency and deducted from the total amount owing. 5. You can then proceed to checkout as normal.
For every $1 you spend you earn 1 Muscle Money Reward Point. Each point is worth a cent so for every $100 you spend you receive 100 points which will give you $1 off any future purchase you make Ð the savings really do add up over time! Keep your eye out for promotions for your chance to earn bonus points on purchases with us. Please note that you must be logged in when purchasing to accrue Muscle Money Loyalty Points.
If you are a health & fitness professional and you become a Team ND Affiliate, for every customer who you refer to Nutrients Direct you earn 5c for every dollar they spend with us on all orders. For example, if you refer a client that spends $100 on their first order, you will earn $5 in store credit! The more people you refer to Nutrients Direct, the bigger your savings so start spreading the word today! In order to earn Muscle Money Referral Points you must ensure that whoever you refer clicks on your unique affiliate link (we will send you) when they register with us.
1. All Muscle Money Rewards Points (MMRP) issued are valid for 12 months from the date when they were first issued. Any points not used within a 12 month period are deducted from your MMRP balance
2. All MMRP can only be redeemed online through Nutrients Direct
3. You cannot recommend someone living in the same household unfortunately.
4. Only one account can be used per customer - the fraudulent use of this program will result in deletion of all related accounts and the removal of all MMRP.
5. MMRP can only be redeemed against products purchased from Nutrients Direct, not delivery costs. 6. We have the right to alter or remove this program at any time.
The ND Affiliate program is only open to certain accredited individuals. Our team conduct a full assessment of each application to determine if you're suitable for the ND Affiliate program as entry to the program isn't available to all members of the general public.
No! The ND Affiliate program is completely free to join for those that qualify. No! The ND Affiliate program is completely free to join for those that qualify.
Currently Affiliates receive 5% of the value of any orders their clients make which takes into account any discounts the client receives but does not take into account shipping costs. The commissions are credited to the Affiliate's account in the form of store credit that can be used to purchase anything from our site.
Commissions are paid as soon as an order is received from any client referred by you in the form of store credit, credited directly to your account however this is subject to any returns made in accordance with our Terms and Conditions.
All of WPC, WPI and Hydrolysed WPI come from the same starting point - whey. Whey Protein Concentrate (WPC) is produced by pushing milk through an extremely small filter which separates the proteins from water, lactose, fat and other materials. WPC is a great-tasting source of protein which is easily absorbed into the body, delivered to muscles and is low in fat and carbohydrates (lactose). The key difference between these types of protein is the level of filtration. WPI takes WPC and puts it through another level of filtration which makes it even higher in protein content and lower in fat and lactose. Hydrolysed WPI is WPI that has been further broken down, producing even smaller protein molecules that are more rapidly absorbed into the blood stream for quicker delivery to muscles. Choosing the right whey protein requires you to take into consideration your goals, budget, and any allergies you may have. For example, since WPC containsrelatively higher amounts of lactose, anyone who is lactose intolerant should avoid it, however for those with no such issues, WPC represents an extremely cost effective, great-tasting, complete source of protein. Since WPIs undergo more processing, they tend to be more expensive and taste a little thinner,however they mix extremely easily and contain a higher amount of protein per serving which is important for people trying to build lean muscle. WPIs, and particularly hydrolysed proteins, are more rapidly absorbed than concentrates so tend to be more popular as a post-training supplement to slow muscle catabolism (breakdown) and aid recovery. A popular choice for those looking for a good quality protein blend is ND Total Whey which is a WPC/WPI blend with a great tasteand fast absorption rate. All of WPC, WPI and Hydrolysed WPI come from the same starting point - whey. Whey Protein Concentrate (WPC) is produced by pushing milk through an extremely small filter which separates the proteins from water, lactose, fat and other materials. WPC is a great-tasting source of protein which is easily absorbed into the body, delivered to muscles and is low in fat and carbohydrates (lactose). The key difference between these types of protein is the level of filtration. WPI takes WPC and puts it through another level of filtration which makes it even higher in protein content and lower in fat and lactose. Hydrolysed WPI is WPI that has been further broken down, producing even smaller protein molecules that are more rapidly absorbed into the blood stream for quicker delivery to muscles. Choosing the right whey protein requires you to take into consideration your goals, budget, and any allergies you may have. For example, since WPC containsrelatively higher amounts of lactose, anyone who is lactose intolerant should avoid it, however for those with no such issues, WPC represents an extremely cost effective, great-tasting, complete source of protein. Since WPIs undergo more processing, they tend to be more expensive and taste a little thinner,however they mix extremely easily and contain a higher amount of protein per serving which is important for people trying to build lean muscle. WPIs, and particularly hydrolysed proteins, are more rapidly absorbed than concentrates so tend to be more popular as a post-training supplement to slow muscle catabolism (breakdown) and aid recovery. A popular choice for those looking for a good quality protein blend is ND Total Whey which is a WPC/WPI blend with a great tasteand fast absorption rate.
Whey and Casein are dairy proteins found in milk. Casein is made from curds as in 'curds and whey'. Whey is considered a fast protein, because it is rapidly digested in as little as an hour, whereas casein is a slow protein that is digested over several hours. The differences between Micellar Casein and Calcium Caseinate can at a basic level be compared with the differences between WPC and WPI. MicellarCasein is less denatured, or processed, and has lower levels of protein. Calcium Caseinate on the other hand has been refined to a higher level of purity making it popular with people who wish to minimise fats and carbs in their diet. As a slower release protein, Casein proteins are popular as a night-time pre-sleep supplement which will reduce muscle breakdown and promote growth whilst sleeping.
Naturally this is a subjective question as everyone has different tastes. Having said that, we have thoroughly taste-tested our products to deliver a range of great tasting proteins for you as we only want to sell products that we enjoy in the hope that you do too. The caveat to this is that some sources of protein mix better, have nicer consistency and tend to taste better than others. In our opinion, the less refined whey products taste the best withhigher levels of carbohydrates tending to make them creamier (e.g. Mass Gainers, WPCs, WPC/WPI Blends and Meal Replacements). The other proteins can be more of an acquired taste as either the source product (i.e. rice, soy, pea) has a distinct aftertaste that may take some getting used to if you have never tried them before (but will be familiar to regular consumers), or the level of filtration/purity/refinement can result in a thinner, more watery taste.
The challenge for anyone making protein powders is finding the balance between flavour and purity. Generally, the more natural a product, the less tasty it becomes. The more flavour or sweetener you add, the better the taste profile, but the lower percentage of protein in a given serve. We have tried our best to strike a balance between taste and the nutritional composition in formulating our range of supplements.
Whilst we love the taste of our products, we have tried not to go too far with flavour manipulation. We have also provided a range of 'Naturals' products which have been formulated with only natural flavours and sweeteners. We even have unflavoured options for the total purists out there. If flavour is your priority, then stick with our core range of products. If you are after maximum quality and purity, then consider the unflavoured or 'Naturals' range and remember that you can add these to fruit/vegetable shakes by blending them in with berries, bananas, plain yogurt, nut butters and greens (e.g. chlorella, spirulina, spinach, kale or celery) for an amazing tasting and nutrient-packed 'super shake'.
Whilst we all have differing opinions about flavour, we do care about what you think. We want to keep making our products better and better for you, so if you have any feedback on any of our products, send us an email as weÕd love to hear from you at firstname.lastname@example.org.
There is no single answer to this question. The protein that is best for you may not be for someone else. To make the best choice you will need to consider your particular circumstances, your training goals, any allergies, your taste, your budget, your lifestyle and your training experience level. Review our site and read up as much as you can about our products and educate yourself by doing your own research and study. We will highlight various products in detail in our blogs and regular newsletters to help with your decision. In the meantime, here are some guidelines to make your choice a bit easier:
I'm new to supplementing and/or training
Keep things simple. Start off with a good, pleasant tasting protein. Start with WPC or WPI or even our ND Total Whey to get the best of both. Choose a flavour you know you like, because if you don't like the taste, you'll avoid taking it and miss out on the gains you're looking for.
I'm trying to put on weight and muscle mass is my priority
Our ND Mass Muscleproducts are specifically designed to do this. It includes a large serve of protein and complex carbs to give your muscles all the nutrients and energy they need to grow big.
I'm trying to lose weight
Consider a low carb option like WPC, WPI, HWPI and best of all, ND Hydroxyshred with built in fat metabolisers to help you blast away unwanted fat. I feel sore for days after I train Consider ND Total Whey, with added recovery agents like L-Glutamine and other amino acids to help you recover faster.
I'm Lactose Intolerant or Lactose Sensitive
As whey protein is a dairy product, all whey products contain some lactose. WPC contains the most and should therefore be avoided by anyone with problems associated with lactose digestion. WPI and Hydrolysed WPI have been ultra-filtered to the extent that lactose levels are extremely low and many lactose sensitive people find they have no trouble processing these forms of whey. If you are unable to consume any lactose at all, alternative protein sources such as our soy, rice and pea protein powders are recommended.
I've heard you can lose muscle at night when sleeping. How do I stop this happening?
As a slower release protein, casein proteins are popular as a night-time pre-sleep supplement which will reduce muscle breakdown and promote growth whilst sleeping. I don't want to consume anything artificial Try our range of 'Naturals' products which have been formulated with only natural flavours and sweeteners. You may notice that these products are a little dearer due to the higher cost of all-natural ingredients however we didn't want to compromise on taste for this great tasting range.
When should I take my protein?
This really depends on what you want your protein to do for you. Protein has been shown to be beneficial both before and after training. Consuming before training can reduce protein breakdown, improve protein balance and spare muscle glycogen. It is generally considered most beneficial however, to take faster acting proteins like WPC, WPI, HWPI, ND Total Whey & Mass Muscle within 30 mins of completing your workout for maximum benefit. Taken post-workout it has been shown to stimulate protein synthesis and assist in restoring muscle glycogen when consumed together with carbohydrates. For general muscle maintenance and keeping blood sugar levels steady, proteins can be consumed at any time of day.
How much should I consume in a day?
How much protein you need depends on a few factors, but one of the most important is your activity level. The International Society of Sports Nutrition has set the following recommendations for protein intake:
Important: The body can only absorb so much protein in a given amount of time, so exceeding the recommended amounts can be both a waste of money and unhealthy. When amino acids are catabolised (broken down), it results in a build-up of ammonia which needs to be turned into urea to be excreted. So it is important not to exceed these recommended amounts and drink plenty of clean, filtered water to support your body and help process the protein.
Carbohydrates are basically sugar and starch found both naturally in foods such as fruit, vegetables, dairy, legumes and grains as well as manufactured products like sport drinks and energy bars/gels, and they provide fuel to the body for energy. Once digested, carbohydrates are broken down into glucose and oxidised at various rates for either immediate use as energy or stored as glycogen in the liver and muscles for later use.
Everyone needs carbohydrates to survive and be healthy. Higher amounts of carbohydrates are needed with increased muscle mass and increased physical activity levels. However, excessive carbohydrate consumption will be stored for future use as fat or glycogen so it's important not to consume excessive amounts of carbohydrates. The body is best able to process carbohydrates pre, intra and post workout as well as first thing in the morning.
As carbohydrates will create an insulin response and insulin tends to make us store fat, it's important not to have too much or at the wrong times if you want to stay lean and toned. The rate at which the carbohydrate is digested and absorbed can influence body composition and health: A slower carbohydrate breakdown from lower glycaemic carbohydrates is better for satiety, blood sugar, and body composition. These carbohydrates are found in vegetables, fruits, legumes and whole grains.
Rapid digestion of simple, higher-glycaemic carbohydrates is beneficial during the pre- and post-workout periods for feeding growing muscle tissue. With this in mind, Nutrients Direct offers a range of slow and fast acting carbohydrates to ensure you get the right nutritional intake depending on your requirements and training goals. Dextrose Monohydrate Dextrose Monohydrate, also known as corn sugar, is a simple carbohydrate which has a high Glycaemic Index. Dextrose is easily absorbed by the body to provide a rapid increase in energy levels as it raises blood sugar levels and restores glycogen quickly after consumption. Dextrose is a popular carbohydrate which is often combined with creatine or amino acids to increase training intensity and improve recovery. It is well documented that consuming dextrose and other simple sugars before and during exercise is able to spare muscle glycogen, increasing the amount of energy available work duration. Supplementing dextrose enables the body to maintain blood glucose levels, resulting in significant improvements in endurance exercise performance compared to drinking water alone.
After an extended period of intensive exercise, your muscle glycogen becomes partially or fully depleted. To maximise recovery it is necessary to replace this lost glycogen.To do this effectively, you need to consume carbohydrates in the form of simple sugar. It is well known that creatine is able to increase muscle mass and strength.What may not be as well known is that adding simple sugars such as dextrose to your creatine supplement causes an insulin spike which helps to increase the amount of creatine absorbed by your muscles. This increase in creatine absorption may then be beneficial for exercise performance and lean gains.
Instant Oats Instant Oats are a complex carbohydrate which have a low Glycaemic Index meaning that they provide a sustained energy release. Sourced in Australia, Nutrient Direct's Instant Oats are a healthy source of carbohydrate which have been shown to improve digestion and provide satiety so can assist with weight loss. Instant Oats are popular with people who train and are looking for slow absorbing carbohydrates rather than other highly processed carbohydrates such as Dextrose or Maltodextrin. Instant Oats are also high in dietary fibre which has not only been shown to prevent a host of diseases but is also effective in aiding weight loss as it creates greater feelings of satiety whilst keeping calorie intake down.
Maltodextrin Maltodextrin is a complex carbohydrate although it has a relatively high Glycaemic Index meaning it is rapidly absorbed by the body in a manner similar to Dextrose. As it is easily absorbed by the body, it provides a rapid increase in energy levels as it raises blood sugar levels and restores glycogen quickly after consumption. Maltodextrin is a popular carbohydrate which is often combined with dextrose to optimise glycogen replenishment and performance. Like dextrose, maltodextrin is absorbed directly through the gut so it raises blood sugar and insulin levels as much as dextrose does.However before maltodextrin can be utilized, it must first pass through the liver for the bonds between the glucose molecules to be broken down. So the rate at which it is used for glycogen replenishment is slower than with dextrose. However, because it is metabolized slower, there will not be as quick of a drop of insulin and blood sugar levels as with dextrose. Why not try each one and see which one works better for you, but you may also consider a popular approach which is to combine dextrose with maltodextrin in a 50/50 combination. Waxy Maize Starch Waxy Maize Starch is a complex, long-chain carbohydrate. Nutrients Direct's Australian made Waxy Maize Starch is easily and quickly absorbed by the body, providing a rapid increase in energy levels as it raises blood sugar levels and restores glycogen quickly after consumption. Unlike other simple carbohydrates,
Waxy Maize Starch has a high molecular weight allowing it to pass through the stomach quicker alleviating bloating or cramping. Combining Waxy Maize Starch with faster acting sugars like dextrose and maltodextrin as well as amino acids (including BCAAs) is popular amongst people who train as it allows for rapid absorption. It works brilliantly on its own or as part of a muscle building stack when mixed with creatine and protein.
Protein should beconsumed in a ratio of 2 to 1 for feeding growing muscles so if you have a lean body mass of around 80kg, this would mean around 40 grams of carbs and 20 grams of protein if you are cutting, and 80 grams of carbs and 40 grams of protein if you are in a mass gaining cycle. This should be ingested within 30 minutes of training, and you should have a good meal within one hour of your shake.
Proteins are organic molecules made up of amino acids - the building blocks of life. These amino acids are joined together by chemical bonds and then folded in different ways to create three-dimensional structures that are important to many functions in our body. They support everything from the repair, maintenance and growth of muscle tissue to various brain and mood related functions like concentration, sleep and mood to name a few. Our bodies need proteins and amino acids to produce a host of vital molecules in our body like enzymes, hormones, neurotransmitters, and antibodies and so without an adequate protein intake, our bodies can't function properly.
More than 100 amino acids have been found in nature. Of these, 20 are considered "standard amino acids" because they are encoded by the standard genetic code. The 20 "standard amino acids" are further separated into two categories - essential (EAAs) and non-essential. EAAs cannot be produced by the body and must be made available through the diet. Non-essential amino acids can be produced by the body within the liver. The correct ratios of essential and non-essential amino acids must be present in sufficient quantities before any muscle can be produced.
Branched chain amino acids (BCAAs) are so called because of their structure, which includes a Òside chainÓ of one carbon atom and three hydrogen atoms. There are three BCAAs: leucine, isoleucine, and valine. All of these are considered essential amino acids because they cannot be made in the body and must be consumed in the diet from protein-rich foods.
BCAAs must be present in the diet for the maintenance of muscle tissue and play important roles in promoting protein synthesis and boosting the production of other amino acids. Studies also show BCAAs are important for muscle growth, recuperation and for fighting fatigue preserving muscle tissue during high intensity exercise. They can provide as much as 15% of your total energy during extended workouts.
Making sure adequate amount of branched-chain amino acids get to your muscles before, during and after training, will delay fatigue, guard against training-induced muscle breakdown and speed up your recovery. Nutrients Direct have sourced the highest quality, pharmaceutical-grade amino acids available to make sure you can meet all your supplement requirements.